Frequently Asked Questions (FAQ)
How do I make a return?
Within 14 days of receiving your order, you can contact us at valentina@eliosbijoux.it and there we will explain everything to you in great detail.
How long does it take for my package to arrive?
If you live in Italy, you can receive your order in 4-6 business days.
Will my jewelry get ruined?
All the jewelry on our site is made of 314 or 316L stainless steel, making it 100% hypoallergenic, water, soap, and sweat resistant, and will absolutely never change color or leave that annoying greenish or grayish cast on your skin. Never. Try it and believe it!
Can I pick up my order in store?
Of course, just specify it during checkout using the appropriate flag.
How much does shipping cost?
If you live in Italy, shipping costs €5.90, to other European Union countries it is €13.90 and to the rest of the world €24.90.
